FAQs

What is your order processing time?

Our general order processing time is 3-5 business days. Personalized item orders process in 1-2 weeks. However, the processing time can vary, so check each item description just to be sure!

Purchase our rush order upgrade to have your order processed in a faster time-frame than the product description specifies. Simply check the box "For $25.00 please rush process my order" on the Shopping Cart page, and leave a message explaining the date you need to receive your order. To be sure we can accommodate your time frame, please go to our contact page and send us a message before placing your order.

 

How do you calculate shipping?

Our shipping charges are based on fixed rates. To calculate the shipping charge for the items in your shopping cart, please use the Shipping Rates Calculator at the bottom of the Shopping Cart page.

 

How can I contact your shop?

Mailing Address: 8307 Six Forks Road, Suite 201, Raleigh, NC 27615

Phone: 919-280-8178

To send us a message, please visit our contact us page.

 

What types of payments do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

 

How can I request a custom order?

A Southern Bucket welcomes custom orders on all of our items, including custom text, custom logos & artwork, and custom color combinations. Please contact us with your custom request and we will send you a private checkout link for your order.

 

What are your different storage basket sizes?

Check out our blog post A Southern Bucket Storage Basket Size Guide for more information on our storage bin sizes.

 

How can I purchase wholesale?

If you would like to become a wholesale partner, please start by filling out our wholesale application. You can also browse our wholesale catalog to see which products we offer at discounted prices to our wholesale partners. If you already have an approved wholesale account, please log in before you begin shopping, so discounts will apply. 

 

What is your return policy?

Returns

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • Gift cards are exempt from being returned. 
  • We do not accept returns/refunds on custom orders or personalized items with a monogram or custom text. These items were created just for you and cannot be returned.

Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at suzanne@asouthernbucket.com and send your item to: 8307 Six Forks Road, Suite 201 Raleigh North Carolina US 27615.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you via email.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

  • To return your product, you should mail your product to: 8307 Six Forks Road, Suite 201 Raleigh North Carolina US 27615
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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