What is your order processing time?
Our general order processing time is 3-5 business days. Personalized item orders process in 1-2 weeks. However, the processing time can vary, so check each item description just to be sure!
Purchase our rush order upgrade to have your order processed in a faster time-frame than the product description specifies. Simply check the box "For $25.00 please rush process my order" on the Shopping Cart page, and leave a message explaining the date you need to receive your order. To be sure we can accommodate your time frame, please go to our contact page and send us a message before placing your order.
How do you calculate shipping?
Our shipping charges are based on fixed rates. To calculate the shipping charge for the items in your shopping cart, please use the Shipping Rates Calculator at the bottom of the Shopping Cart page.
How can I contact your shop?
Mailing Address: 8307 Six Forks Road, Suite 201, Raleigh, NC 27615
To send us a message, please visit our contact us page.
What types of payments do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
How can I request a custom order?
A Southern Bucket welcomes custom orders on all of our items, including custom text, custom logos & artwork, and custom color combinations. Please contact us with your custom request and we will send you a private checkout link for your order.
What are your different storage basket sizes?
Check out our blog post A Southern Bucket Storage Basket Size Guide for more information on our storage bin sizes.
How can I purchase wholesale?
If you would like to become a wholesale partner, please start by filling out our wholesale application. You can also browse our wholesale catalog to see which products we offer at discounted prices to our wholesale partners. If you already have an approved wholesale account, please log in before you begin shopping, so discounts will apply.
What is your return policy?
Sale items (if applicable)
Exchanges (if applicable)
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