What is your order processing time?
Our general order processing time is 1-3 business days. Personalized item orders process in 1-2 weeks. However, the processing time can vary, so check each item description just to be sure!
Purchase our rush order upgrade to have your order processed in a faster time-frame than the product description specifies. Also leave a message on the checkout page with the date you need to receive your order. To be sure we can accommodate your time frame, please go to our contact page and send us a message before placing your order.
How do you calculate shipping?
Our shipping charges are based on fixed rates. To calculate the shipping charge for the items in your shopping cart, please use the Shipping Rates Calculator at the bottom of the Shopping Cart page.
We are happy to provide a custom shipping quote to your address if you have a large order. Please contact us with your order items and address and we will send you a custom invoice.
Any orders that ship international (outside of the US) may incur customs fees. We use the order amount before shipping on our customs declarations.
Shipping cost for large items and international orders is an estimate, and we may bill you extra at time of shipping based on the actual shipping quote.
How can I contact your shop?
Mailing Address: 8366 Six Forks Road, Suite 203, Raleigh, NC 27615
To send us a message, please visit our contact us page.
What types of payments do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
How can I request a custom order?
A Southern Bucket welcomes custom orders on all of our items, including custom text, custom logos & artwork, and custom color combinations. Please contact us with your custom request and we will send you a private checkout link for your order.
What are your different storage basket sizes?
Check out our blog post A Southern Bucket Storage Basket Size Guide for more information on our storage bin sizes.
What is your return policy?
If you are not completely satisfied with your purchase for any reason, we will gladly offer you a replacement or refund (minus shipping) within 2 weeks of receipt of product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To request a refund or replacement, send a message to email@example.com.
Please mail all returns to the following address:
A Southern Bucket
8366 Six Forks Rd, Ste 203
Raleigh, NC 27615
We do not accept returns/refunds on custom orders or personalized items with a monogram or custom text. These items were created just for you and cannot be returned.
Gift cards are exempt from being returned.
Do you accept cancellations?
We don't accept cancellations. If you need to modify your order, please contact us within 24 hours of placing your order.
How can I purchase wholesale?
If you would like to become a wholesale partner, please start by filling out our wholesale application. You can also browse our wholesale catalog to see which products we offer at discounted prices to our wholesale partners. If you already have an approved wholesale account, please log in before you begin shopping, so discounts will apply.
What are your wholesale policies?
Opening order minimum for wholesale accounts is $150.00. We currently don't have a reorder minimum.
We are currently not accepting website-only wholesale accounts. You must have a brick & mortar retail location to be accepted into our wholesale program.
We do offer drop shipping for our wholesale partners who also have a retail location. To place a dropship order, simply enter the shipping address of your customer at checkout and we will drop ship to your customer.
Contact us if you would like information about exclusive product lines for our wholesale partners.
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